;
Lorem Ipsum Dolor Spring 2016
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According to Jeannie Walters in Ignoring Anecdotal Evidence?
Your Customer Experience Will Suffer (2014), "Data can be mind-
blowing, and it's essential. But if the data collected only reiterates
what is really just common sense, analyzing and sharing the
verbatims, anecdotes and comments customers provide can be the
early insight we need in order to stay proactive. The most important
part of all of this? Sharing. If customer feedback is filed away then
forgotten, as it often is, it is no better than a fleck of gold thrown out
with the sand. Sharing this critical feedback can provide so much
more direction than just tracking numbers on a spreadsheet."
To view CISAM's Year One data collection findings, including
teacher anecdotal comments, go to the Data Collection section on
the CISAM website: http://goo.gl/ljAF1q.
What is planned for Year Two data collection?
Year Two of this project is in progress with five school districts
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